Spoken in Confidence: The Power of Showing Up with Kristina Broumand

Kristina Broumand is the former Chief Legal and People Officer of Zappos and currently a part-time faculty member in Legal Studies at Robert Morris University in Pittsburgh. She earned her BSBA in Accounting and Computer & Information Systems from Robert Morris University, and her JD and MBA from Georgetown University. Since graduating Georgetown, she has grown her legal, commercial, and people expertise at organizations across several industries and sectors, including at Troutman Pepper Locke, the U.S. Securities Exchange Commission, and Caesars Entertainment. She is a dedicated volunteer for the Junior League and currently serves as the Secretary for the Junior League of Las Vegas Endowment Fund Board of Trustees. In addition to her career and volunteer accomplishments, she takes the greatest pride in her role as a caretaker for three generations of her family.

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Key Takeaways:

Presence is the foundation of trust, whether that means walking the office floor, responding to emails promptly, or sending a simple message to check in. Employees will always be hesitant to bring concerns to someone who represents the company, which is why neutral, independent resources are so valuable. Empathy means putting yourself in the other person's shoes and taking time to understand what is really going on in their life before reacting. Leaders can only show up as their best selves when they are also taking care of themselves. The ripple effects of workplace conflict extend far beyond the people directly involved, and leaders need to consider the impact on everyone around them.