How Agentic AI is Rewriting Leadership: Sumit Mitra, Tesco Business Solutions

As Agentic AI moves from concept to capability, the hardest part of GBS leadership isn't the technology; it's the judgment required to deploy it well. In this episode of GBS Rewired, host Sally Fletcher sits down with Dr. Sumit Mitra, CEO of Tesco Business Solutions, to unpack what an Agentic or "Intelligent GBS" really looks like in practice: how to manage hybrid human-agent teams, which tasks should never be automated, and the practical steps leaders can take right now to get ahead of the c...