How the Soft Determines the Hard

Send us Fan Mail What really makes the difference when leadership gets difficult? Not when the plan is working. Not when the numbers look good. But when the pressure rises, the situation is unclear, and other people are looking to you for direction. Peter Davies has spent decades in senior leadership roles across DHL, SN Brussels Airlines, Air Malta and other complex organisations. Looking back, he has come to a conclusion that challenges the way many leaders think about performance: The soft...