Emily Swaney on OhioHealth's Lean Management System

Emily Swaney, VP of Operational Excellence at OhioHealth, explains how an 11-person Lean team supports a management system for 35,000 associates. The team does it by coaching 1,500 leaders instead of leading projects, and by closing the loop on safety huddle escalations during daily protected gemba time. It’s a practical model for any organization where the improvement team is small and the organization is large.