Networking Unleashed: An Interview with Natalie Jackson and Michael A Forman, Professional Speaker

Natalie K. Jackson

natalie.jackson@thecrescentconsultancy.com

Please share a brief Bio.

Natalie K. Jackson is a Customer Experience (CX) strategist and founder of Crescent Consultancy, where she helps organizations design customer and employee experiences that reduce friction, strengthen trust, and drive measurable business outcomes. With more than two decades of cross‑industry experience, she has led large‑scale CX and EX initiatives across consulting, sales, quality, operations, and enterprise transformation. Natalie serves on the 2026 U.S. Customer Experience Professional Association (CXPA) Council, where she contributes to elevating the CX profession and educating executive leaders on the strategic value of experience disciplines. She also hosts national CX/EX roundtables and webinars that bring senior leaders together to explore the future of customer and employee experience. She is the author of Now Keep Listening™, a publication dedicated to the power of intentional listening inside organizations. Her work introduces the concept of listening architecture -- a practical framework for closing the Listening Gap™ and dissolving silos that undermine effective CX and EX. Natalie is also a new member of the National Speakers Association (NSA), where she is developing her speaking platform focused on strategic listening, organizational alignment, and the next era of customer and employee experience.

What are 2-3 things you would love to talk about?

1. How Natalie uses networking as a strategic tool to grow her CX/EX business by building relationships that fuel insights, innovation, and client success.

2. The story behind launching Crescent Experiences and why Natalie created a networking community focused on skill-building, connection, and meaningful conversations.

3. The CX leadership mindset that makes networking more effective — listening architecture, emotional intelligence, and showing up with intention, ideally in the right rooms to match your strengths.

What are 2-3 things you would like to gain as a result of being on this podcast?

1. Increase awareness of how CX/EX drives business growth

2. Share how intentional networking helped me build Crescent Experiences — a community designed for meaningful connection and skill-building.

Any website you wish to share with the audience?