What Recruiting Teams Can Learn From Customer Support with Natalie Mercuri, Plaid

Recruiting operations does not scale on good intentions alone. Natalie Mercuri, Recruiting Operations Program Manager at Plaid, joins Shannon to share how her two-person team supported thousands of interviews a year while migrating the company to a new ATS. Natalie explains why she brought her customer support background into talent, why centralizing every question into one channel changed how recruiters and hiring managers get help, and how she layered ticketing and AI tools on top of that c...