Episode 340: You May Not Have a People Problem

When an insurance agency feels overloaded, the instinct is often to hire another person. Mike Stromsoe explains why the real issue may be how the work itself is designed. He breaks down the difference between machine work and human work, showing how highly skilled insurance professionals can lose valuable capacity when repetitive, rules-based tasks remain on their plates. Rather than adding more payroll to an inefficient system, Mike challenges agency leaders to rethink workflows, identify wh...