[ScaleX Bite-Size] Why Your Team Needs to Know What Great Looks Like

One of the biggest mistakes leaders make when managing people isn't hiring the wrong person.

It's failing to tell them what success actually looks like.

In this clip from ScaleX Insider, Anne Lackey, Co-Founder and CEO of HireSmart Virtual Employees, explains why leadership clarity matters regardless of where your team is based.

People can't perform against expectations they don't understand.

Anne believes every employee should know why they were hired, the problem they are there to solve, their priorities and how their performance will be measured.

That's why her team defines the roles, responsibilities and scorecards first, and then matches people to those roles.

And when someone isn't meeting the standard, avoiding the conversation doesn't help them or the business.

Clear expectations give people the opportunity to improve and help leaders understand whether they have the right person in the right role.

Timestamps 00:00 – The Biggest Mistake in Managing People

00:38 – Define the Problem Each Role Solves

01:25 – Using Clear Priorities and Scorecards

02:15 – When Someone Isn't the Right Fit