SDR #370: How To Reduce Parts Obsolesence

Chris, Hogi, and Adam address a bizarre, viral forum post targeting Chris Collins Performance on a competitor's platform. The team breaks down the obvious inconsistencies in the post—from fake claims about techs quitting to misinformed takes on labor grids and parts pricing—and explains why real service advisors who understand business profitability actually thrive under proper operational systems.

The guys also answer a direct hotline question comparing automotive parts departments to heavy-duty truck parts operations. They break down the fundamental differences between B2C car dealerships and B2B truck dealerships, how wholesale operations drive millions in outside revenue, and the exact process needed to stop special order parts bleeding before cleaning up obsolescence.

Plus: Adam checks in live from his hot Florida vacation with 15 family members, detailing their annual family drink competition, fish boils, golfing in 106-degree heat, and the team's weekly workouts at Planet Fitness. (Note: SDR Live Academy returns next week on Zoom, where Hogi leads an interactive workshop on building and mapping high-performance service drive systems!)

KEY TAKEAWAYS

- Debunking Online Forum Drama: An unfiltered breakdown of a fake forum post, addressing why right-sizing labor rates and pricing matrices is essential for shop survival.

- The "Mom Test" for Maintenance: Why advisor integrity means never selling a client something you wouldn't sell to your own mother.

- B2C vs. B2B Parts Operations: How auto parts departments rely on internal service drive volume, while heavy-duty truck parts departments generate millions in outside fleet and municipality sales.

- Stopping the Obsolescence Bleed: Why cleaning up old inventory fails if you haven't fixed your prepaid special order parts processes and technician returns first.

- The Planet Fitness Business Model: A funny look at how low-cost gym memberships rely on members never showing up—and what happens when everyone actually does.

- SDR Academy Systems Preview: A look at Hogi's upcoming workshop on outlining and executing a seamless operational blueprint.

GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show! Get special deals on our books and training at offers.chriscollinsinc.com

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