Episode 176: The New Era of Field Service and Asset Management with SAP's Ryan Jones

<p>Ryan Jones from SAP discusses the new era of field service and asset management, covering AI agents, autonomous operations, and how integrated asset management drives supply chain resilience.<a href="https://cloud-platform/TFoSC_EP174_Logistics%202026%20Predictions_%20What%20Supply%20Chains%20Must%20Prepare%20for%20Now%20with%20PwC.pdf" target="_blank" rel="ugc noopener noreferrer">⁠⁠</a>⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠</p><p><br></p><p>=====</p><p><br></p><p>Ryan Jones, Product Marketing Manager at SAP, joins us to explore the evolving landscape of field service and asset management. We talked about the risks of operational fragmentation, the ripple effects of asset downtime, and how AI agents transform maintenance from a cost center into a revenue driver. Ryan also shares success stories and discusses SAP&#39;s new unified offering, and outlines the journey toward autonomousoperations.</p><p><br></p><p>=====</p><p> </p><p><strong>Guest 1: Ryan Jones, Product Marketing Manager, Asset Management &amp; Field Service, SAP</strong></p><p><br></p><p>Ryan Jones has spent the last 10 years at SAP working across enterprise asset management, field service, and ERP. He has held roles in solution advisory, solution management, and product marketing, helping customers connect business processes with practical technology adoption. Before SAP, Ryan was an operations manager and SAP ERP user, giving him a grounded perspective on what it takes to make enterprise systems and AI work in real operations.</p><p><br></p><p><strong>Host 1: Richard Howells</strong></p><p><br></p><p>⁠⁠⁠⁠⁠⁠⁠Richard Howells⁠⁠⁠⁠⁠⁠⁠ has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.</p><p><br></p><p><strong>Host 2: Oyku Ilgar, SAP</strong>  </p><p><br></p><p>Oyku Ilgar is a marketer and thought leader specializing in SAP’s digital supply chain and ERP solutions since 2017. As a marketer, blogger, and podcaster, she creates engaging content that highlights innovative SAP technologies and explores key topics including business trends, AI, Industry 4.0, and sustainability.  </p><p> </p><p>She holds dual bachelor’s degrees in Finance &amp; Accounting and English Translation, along with a master’s degree in Business Administration and Foreign Trade, specializing in marketing. With her background in digital transformation, Oyku communicates technology trends and industry insights to help professionals navigate the evolving business landscape.  </p><p><br></p><p>=====</p><p> </p><p><strong>Show Links:</strong></p><p>SAP Field Service and Asset Management: The Next Evolution of SAP FieldService Management. <a href="https://community.sap.com/t5/supply-chain-management-blog-posts-by-sap/sap-field-service-and-asset-management-the-next-evolution-of-sap-field/ba-p/14392023" target="_blank" rel="ugc noopener noreferrer">LINK</a><strong>Supply Chain Management:</strong>  </p><p><a href="https://www.sap.com/products/scm/solutions.html" target="_blank" rel="ugc noopener noreferrer">⁠⁠⁠⁠⁠⁠SAP Supply Chain Management⁠⁠⁠⁠⁠⁠</a> </p><p><a href="https://www.sap.com/insights/supply-chain.html" target="_blank" rel="ugc noopener noreferrer">⁠⁠⁠⁠⁠⁠SAP Insights: Supply Chain⁠⁠⁠⁠⁠⁠</a>       </p><p><br></p><p><strong>Follow Us on Social Media : </strong></p><p><strong>Richard Howells</strong>: <a href="https://www.linkedin.com/in/richardjhowells/" target="_blank" rel="ugc noopener noreferrer">⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠</a></p><p><strong>Oyku Ilgar:</strong> <a href="https://www.linkedin.com/in/oykuilgar/" target="_blank" rel="ugc noopener noreferrer">⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠</a>      </p><p><strong>SAP Digital Supply Chain</strong>: <a href="https://www.linkedin.com/showcase/sapscm/" target="_blank" rel="ugc noopener noreferrer">⁠⁠