How Srini Raghavan helped $3.4B SaaS Giant Freshworks Embrace the AI PDLC

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Today’s Episode

Freshworks is a $3.4B giant of SaaS. They’ve been around since 2010. They have over 75,000 customers and 4,000 employees. Their 2026 revenue will be $960M.

They’re a colossus.

When Srini Raghavan joined them as Chief Product Officer, they had a 6 month release process. Under his tenure, they moved to a 2 week release cycle.

They embraced a new way of working powered by AI.