From Passion to Personalisation: The Millennial Hotelier on Hospitality’s Next Chapter

<p>In this episode of <em>The Hotel Growth Podcast</em>, I’m joined by <strong>Allison Knapp</strong>, sales leader at Marriott and founder of <em>The Millennial Hotelier</em>.</p><p><br></p><p>Allison brings energy, insight, and a deep understanding of what hospitality <em>could</em> be—if we actually listened more.</p><p><br></p><p>We unpack:</p><ul><li><p>Why the industry still struggles to attract and keep great people<br></p></li><li><p>How AI is reshaping the booking journey <em>if</em> hotels are brave enough to adopt it<br></p></li><li><p>The underrated power of email, storytelling, and brand heritage<br></p></li><li><p>Why personalisation matters more than ever<br></p></li><li><p>And how hospitality’s next phase depends on real, <em>authentic</em> connection<br></p></li></ul><p>From marketing to staffing, OTAs to tech trends—this one’s full of practical perspective from both sides of the Atlantic.</p><p><br></p><p><br></p>