Is Flat Rate Destroying the Auto Repair Industry? | Steve Blanchard

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In this episode, Jeff welcomes veteran technician Steve Blanchard to compare Quebec's hourly-pay system with Ontario's flat-rate model. Steve shares his journey from GM dealerships in Quebec to working in Ontario, explaining how different pay structures affect technician morale, quality, and shop culture. The conversation explores leadership, service advisor processes, warranty work, EV technology, right-to-repair concerns, and why rewarding quality—not just billed hours—creates stronger teams.

Timestamps:

00:00 Incentives Without Flat Rate

00:46 Podcast Introduction and Guest

02:35 Steve's Early Career in Quebec

05:39 Hourly Pay and Seasonal Layoffs

12:20 Why Quebec Doesn't Use Flat Rate

16:48 Moving to Ottawa

21:03 Red Seal Exam and Flat Rate Shock