People + AI: The New Dental Team Advantage

What if AI isn't here to replace your dental team, but to help your best people do more?

In this episode of Raving Patients, Dr. Len Tau sits down with Cory Pinegar, founder of REACH, to explore how dental practices can combine great human talent with AI to work more efficiently without losing the personal connection patients value.

Staffing continues to be one of the biggest challenges facing dental practices, while AI is rapidly changing the way practices handle everything from patient communication to administrative work. Cory shares how virtual team members can take on important tasks such as insurance verification, recare, unscheduled treatment, and missed calls, giving in-office teams more time to focus on the patients in front of them.

The conversation also dives into AI and why Cory believes the future isn't about choosing between people and technology. Instead, the real opportunity is using AI to amplify good people, improve their performance, and help practices get more done.

Cory also shares how REACH uses AI for call coaching and insurance claims, what practices often get wrong when bringing on a virtual team member, and why culture, communication, and personality can be just as important as previous experience.

Looking ahead, Cory and Dr. Len discuss what the dental practice of the future could look like and why, as automation becomes more common, the human connection may become one of the most valuable parts of the patient experience.

What You'll Learn How virtual team members can support a modern dental practice

Which tasks are a good fit for remote team members

Where virtual staffing can have the biggest impact on practice revenue

How AI and human team members can work together

Why AI can be an amplifier rather than a replacement for people

How AI is being used for call coaching and insurance claims