[Ep 75] Designing Better Client Experiences Even When the Service Itself Is Stressful

Send us Fan Mail Come and connect with me on LinkedIn, and when you do, send me a message and let me know what your thoughts are on this topic. Not every service is meant to feel pleasant. Some services are stressful by nature because they involve uncertainty, vulnerability, pressure, or high stakes. But even when a service is inherently difficult, the experience does not have to feel cold, confusing, or overwhelming. In this episode I talk about: Why stressful services need clarity, struct...