TWIL: Multiple Warehouses, Multiple States, One Standard — How HD Warehousing Does It, With Special Guest Chad Hildebrandt, Owner & COO

<p>HD Warehousing runs hazmat storage, food grade, e-commerce fulfillment, and large-scale pallet operations across multiple states — and Chad Hildebrandt, Owner &amp; COO, joins Shaun Hagen to explain what actually holds it all to one standard.</p><p>Welcome back to This Week in Logistics! In this special guest episode, CartonCloud CEO Shaun Hagen sits down with Chad Hildebrandt, who co-founded HD Warehousing along with his business partner Jen out of a 72,000 square foot facility in Idaho Falls. Two years on, HD Warehousing now operates multiple warehouses across different states, including a large-scale site in Denton, Texas, each shaped by the customers and product types it serves.</p><p>In just two years, HD Warehousing has scaled across different operations, states, and customers, and kept every site running to the same standard.</p><p>This episode unpacks what &quot;local agility&quot; actually looks like when it has to hold up at scale.</p><p>In this episode we cover:</p><ul><li>Why Chad and Jen chose an underserved regional market in eastern Idaho over competing head-on in an established 3PL hub, and how that first, slow five months turned into word-of-mouth growth</li><li>What &quot;being an extension of your client&quot; actually means in practice, from a dedicated SOP per client to the high standard of service set from day one</li><li>Why HD Warehousing treats other warehouse operators as a network rather than competitors, referring clients elsewhere when they&#39;re not the right fit, and how that&#39;s built their reputation</li><li>Chad&#39;s honest take on AI and automated forklifts: why the right technology fit matters more than the newest technology, especially when scaling multiple sites at once</li><li>What Chad would tell another 3PL operator weighing up a second site, or a fifth</li></ul><p>If you run a multi-site 3PL, this episode is a straight look at what changes:</p><p>From running one warehouse well → to holding one standard across several, across state lines</p><p>From treating each new site as a one-off → to building a repeatable way of standing them up</p><p>From choosing technology because it&#39;s new → to choosing it because it fits the operation you actually run</p>