Google's Mike Clark on What AI Agents Can Do for Small Business (and How to Get Started)

AI has moved beyond chatbots. The next wave is agents, and they're already reshaping how small businesses operate. In this episode, Gene Marks talks with Google's Mike Clark, Director of Product Management, Agent Platform at Google Cloud, about what AI agents actually are and how to put them to work. They cover the shift from generative AI to agents, why your website needs to be ready for the agentic web, real use cases from deep research to inventory reordering, and how to build trust with AI as you scale.

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Topics include:00:00 – Episode preview and guest introduction01:12 – Meet Mike Clark04:02 – What is an AI agent?07:32 – The agentic web and why websites must change14:10 – Overview of the Google Cloud agent platform18:32 – Small business agent use cases23:15 – Can you trust agents with critical decisions?26:35 – Privacy concerns and choosing your AI platform & ecosystem31:00 – Final advice to small businesses32:13 – Wrap up and thank you

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DISCLAIMER:The information presented in this podcast, and that is further provided by the presenter, should not be considered legal or accounting advice, and should not substitute for legal, accounting, or other professional advice in which the facts and circumstances may warrant. We encourage you to consult legal counsel as it pertains to your own unique situation(s) and/or with any specific legal questions you may have.