They Want to Know: What Clients Expect When Mistakes Happen

Send us Fan Mail You can do everything right clinically and still lose a client in one conversation. We sit down with Dr. Erik Hofmeister to unpack what pet owners actually expect when a veterinary medical error happens, and the answers are more demanding than most of us assume. Many respondents say they want to be told about every error, even minor mistakes that never reach the patient, and they want that disclosure immediately. That level of transparency sounds simple until you picture a re...