What's Next presented by Discovery Bank - Hylton Kallner on agentic AI banking

Agentic AI banking could transform how South Africans make payments, manage money, detect fraud, and receive personalised financial guidance.

Hylton Kallner, CEO of Discovery Bank, explains how the bank is moving beyond conversational AI towards intelligent agents that can understand goals and complete tasks. He discusses agentic payments, where customers can upload an invoice and have the system prepare the transaction for approval, rather than manually adding beneficiaries and entering banking details.

The conversation explores how behavioural data can help Discovery Bank anticipate customer needs, optimise savings, manage monthly bills, and connect financial decisions with health, insurance, and lifestyle information. Kallner also explains how customers remain in control through predefined guardrails and final approvals.

Cybersecurity is another major focus, with AI monitoring accounts around the clock for unusual transactions, suspicious beneficiaries, investment scams, and social engineering attacks. Kallner also considers how personalised AI could democratise financial advice and improve financial resilience across South Africa.

0:00 Intro

3:01 Trust and AI-powered banking

6:03 AI that talks versus AI that acts

8:07 Agentic payments

13:00 The future of autonomous banking

18:13 Connecting banking, health, and insurance

33:33 AI-powered fraud protection

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