How the TSP Is Using Technology to Make Retirement Planning Easier

The Thrift Savings Plan is updating its digital experience to make it easier for participants and beneficiaries to find information and manage their accounts. Jim Kaplan, director of external affairs at the Federal Retirement Thrift Investment Board, explains how participant feedback and usage data are shaping a redesigned TSP.gov, virtual assistant Ava and the new Life Events Hub. Kaplan also discusses how the hub brings greater transparency to beneficiary processes and what participants sho...