How AI Is Transforming Business Messaging with Pushpendra Singh

What happens when customer service moves from call centres and apps into the messaging platforms people already use every day?

In this episode of Below the Fold, Ibrahim sits down with Pushpendra Singh to explore the rapidly evolving world of business messaging and how WhatsApp, RCS, AI and conversational commerce are reshaping the relationship between businesses and their customers.

Drawing from his experience across both telecommunications and big tech, Pushpendra explains why telcos and digital platforms are more interdependent than ever, and why the next phase of digital transformation is about meeting customers where they already are.