Episode 260: How Engineering Teams Improve Product Performance and Customer Experience

What happens behind the scenes before a window or door system ever reaches production? In this episode of the Clear Impact Podcast, Sherri Connor sits down with Matt Riland, Director of Product Engineering at MITER Brands, to explore how engineering teams improve product performance, support manufacturing operations, and drive Continuous Improvement across the organization.

Matt shares how product engineering teams collaborate with operations, supply chain, service, and quality teams to create better products and stronger customer experiences. The conversation also covers simulation technology, Product Innovation, Standardization, and how MITER DNA influences engineering decisions throughout the product lifecycle.

What You’ll Learn

• How product engineering teams evaluate windows and doors before production

• Why Continuous Improvement depends on cross-functional collaboration

• How simulation tools help reduce testing time and improve product performance

• The role trust and communication play in profitable partnerships

• Why customer experience and manufacturing efficiency must work together

Episode Highlights

02:29 – What product engineering looks like inside the window and door industry

03:34 – How engineering teams validate product performance before launch

05:21 – Why small design changes can impact manufacturing operations