EP: Bart Barkley - From Ritz-Carlton to Most People Don't: The Power of Being Seen and Humanality

Host Mark Pattison sits down with Bart Barkley, founder of Most People Don't, former hospitality executive with 16 years at Ritz Carlton and 10 years at Hyde Hotel, and international speaker who travels the world encouraging audiences between 40 to 4000 people to do what most people don't do, revealing why a rejection email in New York City forced him to look up from his phone and see a homeless man holding a sign that said I might as well be invisible which taught him that getting out of your own head and seeing others is the antidote to self pity, how his Penn State volleyball coach Tom Tate gave him a $500 scholarship even after he left the team and connected him to a JV coaching position because he saw Bart as a human being first and a player second, and why every interaction from checking into a hotel to ordering coffee to shutting the door on your nine year old son is an opportunity to make someone feel either cared for or processed and choosing which side of that filter you're on determines the quality of your relationships and ultimately your happiness. In this deeply insightful and practical conversation between two high achievers who understand that service to others creates meaning far beyond personal accomplishment, Bart shares his extraordinary journey from growing up lower middle class in Pittsburgh and never walking into a Ritz Carlton until he interviewed for a position to discovering that luxury hospitality isn't about coming from luxury but about noticing anticipating and over delivering on people's needs, to learning that Ritz Carlton's culture wasn't a cult but rather a tribe of like minded heart minded people with a service mentality who celebrated wild stories like security dressing up a forgotten teddy bear in sunglasses and spa cucumber slices before mailing it first class back to a three year old, to standing in New York Penn Station after receiving a devastating rejection email and choosing to put his phone away and approach a homeless man named Q who didn't want money for a sandwich or whiskey but simply wanted to be seen which transformed both their days, to creating the Humanality System that teaches 11 pillars of making people feel cared for seen valued and heard in a world that has become too competitive highly transactional and over processed. This episode offers a masterclass in understanding that one act of kindness a day for seven days in a row will increase your personal happiness by 8% so giving good service and surpris