Change Management for Aviation Directors: How To Win Over Your Flight Department w/ Lisa Archambeau

In my own change management experience, I wasn't as proactive as I could have been. I grew a flight department from nothing and nobody to four jets, a helicopter, 30-plus people, and two locations in just under four years.

I realized later that I made lots of mistakes, including failing to get people involved at every level and early in the process. So I brought in co-author Lisa Archambeau to cover her chapter on change management.

Lisa is President and Facilitator of ServiceElements International and a fellow member of the NBAA Business Aviation Management Committee (BAMC). We covered some of the key mistakes aviation directors make, and what we can do differently to get more buy-in and lead though change.

What You'll Discover In This Episode

Lisa's experience fueling aircraft and apprenticing as an A&P mechanic to 2 decades coaching business aviation leadership teams

Why change must be sold…not just managed

How to create excitement for change

Why we need 'champions' at all levels (and how to create them)

How to manage sudden, top-down change

Keys to handling the 'hold-outs' who won't get on board

About the Guest

Lisa Archambeau, CAM, is President and Facilitator of ServiceElements International, Inc. She authored Chapter 14, Change Management, in The Business Aviation Book: Leading Operational Excellence (2025).