Ep. 105 - How This IDD Agency Bet on Its People w/ Core Services of NE TN

Imagine telling your board you're about $150,000 in the red this year, and that you chose it. That's the call Susan Arwood made as the new executive director of a Tennessee agency in turmoil, when she put her staff through intensive person-centered training. She bets it paid for itself ten times over. Susan, now with NADSP, joins Core Services' current leaders, Nick Filarelli and Jessie Dunn, to tell the story of how a small agency went from a place where staff weren't allowed in parts of th...