In the Hot Seat

← In the Hot Seat19 nov. 2025 · 25 min

Rethinking Financial Inclusion with Alessandro Hatami

Rethinking Financial Inclusion with Alessandro Hatami19 nov. 202525 min

Inclusion isn't just a moral imperative; it's a huge economic opportunity.  Alessandro Hatami from Pacemakers.io joins the hot seat to discuss how a large portion of the population remains outside the financial system despite advances in technology. Alessandro highlights how providers can gain new customers and fuel growth by removing outdated barriers and more actively serving the underbanked.

Key Takeaways.

[:01] Denise Johansson puts Alessandro Hatami, fintech advisor, thought leader, founder of Pacemakers.io, and co-author of the book Inclusive Finance, in the hot seat. [2:27] Why Alessandro chose to delve into the field of financial exclusion. [3:27] The three dimensions of ending financial exclusion: social, economic growth, and revenue. [4:56] While moral imperatives drive most individuals, corporations are moved by other factors entirely. [6:19] Who are the financially excluded? Alessandro breaks down the two large aspects of who is being kept at a distance and why. [8:00] Legacy issues remain the largest barrier to financial exclusion; Alessandro explains why. [9:31] Unbanked and underbanked are two categories of people dealing with unique sets of exclusionary issues. [12:18] The examples of New Bank Brazil and HSBC in the UK. [14:41] What governments — and users — can do to foster financial inclusion. [16:59] Alessandro offers his perspective on the current government initiatives and how words don't often turn into action. [19:07] M-PESA in Kenya and Tanzania is a great example of how technology and some corporate open-mindedness can create a positive and innovative impact. [20:34] Alessandro speaks to new technologies and their potential for improving global financial inclusion. [22:26] Can regulation really help? Alessandro offers some thoughts and a few paths to explore. [23:55] Alessandro shares his parting thoughts. [24:38] Denise signs out until the next time she puts an industry leader in the hot seat.

People.

Guest Alessandro Hatami, founder of Pacemakers.io, delivering effective, profitable, and sustainable transformation in finance. Host Denise Johansson, Co-CEO and Co-Founder of Enfuce, a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion.

Links.

Pacemakers.io Inclusive Finance: How Fintech and Innovation Can Transform Financial Inclusion Enfuce

Guest Quotes (edited).

We are treating a very large number of the population of the world, close to a billion peopl