Your Brand Page Got Deleted. Now What? (with Katie Parkes from Apollo.io) | Ep. 18

Most B2B brands treat social as a channel they own. Then something happens that makes them realize they don't own it at all. What they actually own is trust, and trust lives with people, not pages.

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David Walsh, founder of Limelight, sits down with Katie Parkes, Director of Social, Community & Customer Marketing at Apollo.io, to talk through what it actually takes to build a social program that compounds. You'll walk away with a concrete framework for customer advocacy at scale, a measurement structure worth stealing, and a sharper view of where to stop spending.

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Katie came into her role at Apollo.io two weeks before the company lost its LinkedIn company page. Rather than treating the loss as a crisis to manage, she used it as a forcing mechanism to rebuild the entire social strategy around individual voices. She's been running that playbook ever since.

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Guest Bio

Katie Parkes (Katie Jane Parkes) is the Director of Social, Community & Customer Marketing at Apollo.io, the AI-native go-to-market platform used by 600,000+ companies worldwide. Before Apollo, she was a founding member of Shopify's enterprise marketing team, where she led social media and then video, growing Shopify's social audience by 270% in a single year. She has built creator programs, scaled Slack communities, and run influencer campaigns that track all the way to paid customer revenue. She's based in Canada and will happily talk shop on LinkedIn.

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What We Cover

Losing the LinkedIn company page: Apollo's page was removed two weeks into Katie's tenure. She explains what it meant for the brand and how it forced a channel strategy rethink from day one.Diversifying beyond LinkedIn: Katie pushed into Instagram, X, and an owned subreddit. GTM operators were already there; she built awareness from scratch.Individual voices over brand pages: Company pages still matter, but trust gets rebuilt through people. That's where she put her budget first.Finding advocates in a 4-million-user base: Three signals: Slack community activity, UserEvidence survey hand-raisers, and social listening for unprompted mentions.The reciprocal relationship: AI can surface advocates. It can't replace commenting on their content and making the relationship feel real. Most teams skip this at scale.What she's cutting from the budget: Legacy social tools that haven't built genuine AI functionality are getting dropped at renewal. She walks through her build vs. buy framework.How Apollo's marketing team uses AI: A brand ag