Leadership Film Study #007: We Went to a Commission Salon, Here’s Why We Wouldn’t Go Back

Send us Fan Mail We break down why the consultation is the make-or-break moment in the guest experience, and how “asking questions” can still leave a client feeling unseen. We react to two real consultation clips and our own blowout experience to show what actually builds trust, confidence, and rebooking. • consultation as the first real service in the salon experience • the difference between a consultation and taking an order • how stylist jargon creates confusion instead ...