The Design Skill Everyone Assumes They Have / Mariana Salgado / Ep. #263

<p>What if the ultimate cheat code for service design is not a new framework, but learning how to deeply listen? Discover how to sharpen your most vital skill and apply everyday activism to your design practice with our guest, Mariana Salgado.</p><p><br></p><p>In This Episode:</p><ul><li>The Ultimate Design Skill: Why deep listening is crucial and how to intentionally train your ears for better stakeholder interviews.</li><li>Everyday Activism: How to shift your perspective by starting every project with one question: &quot;who are we leaving aside?&quot;</li><li>Public Sector Design: The unique challenges of designing services when the law mandates that you serve absolutely everyone.</li><li>Global Design Perspectives: Fresh insights from the Spanish-speaking design community that rarely reach English feeds.</li><li>Sustainability &amp; Infrastructure: A look into Mariana&#39;s work designing services for ICOS to measure greenhouse gases.</li></ul><p>
</p><p>Mariana ended our chat with a powerful question: How has listening improved your design practice? Drop a comment below to share your answer. If you enjoyed this conversation, please hit subscribe so you never miss an episode!
Enjoy the conversation and keep making a positive impact.</p><p>Be well, </p><p>~ Marc</p><p><br></p><p>--- [ 1. GUIDE ] ---</p><p>00:00 Introduction</p><p>04:45 Activism</p><p>10:15 Public Sector</p><p>14:45 Global South</p><p>29:30 Design Research</p><p>39:45 Peer Communities</p><p>49:45 Deep Listening</p><p>01:00:00 Final Question</p><p>
</p><p>--- [ 2. LINKS ] ---</p><ul><li>LinkedIn - <a href="https://www.linkedin.com/in/marisalgado/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/marisalgado/</a></li><li>Mariana&#39;s Podcast: Diseño y Diáspora - <a href="https://disenoydiaspora.org" target="_blank" rel="ugc noopener noreferrer">https://disenoydiaspora.org</a></li></ul><p>
</p><p>--- [ 3. CIRCLE ] ---</p><p>Join our private community for in-house service design professionals.</p><p><a href="https://servicedesignshow.com/circle" target="_blank" rel="ugc noopener noreferrer">⁠https://servicedesignshow.com/circle</a></p><p> </p><p>--- [4. FIND THE SHOW ON] ---</p><ul><li>Youtube ~ <a href="https://go.servicedesignshow.com/263-youtube" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/263-youtube</a></li><li>Spotify ~ <a href="https://go.servicedesignshow.com/263-spotify" target="_blank" rel="ugc noopener noreferrer">https