CEO of Club Med North America: “The ’No’ Does Not Exist”

What does it take to transform a 75-year-old hospitality brand without losing the very thing that made it iconic in the first place?

On this episode of Suite Success, host Katie Cline sits down with Carolyne Doyon, President and CEO of Club Med North America and the Caribbean, live from Skift Global Forum in New York City.

As the pioneer of the all-inclusive concept, Club Med has spent the past two decades reinventing itself as a premium hospitality brand, expanding far beyond the traditional beach vacation to offer everything from ski resorts in the Alps to safari adventures in South Africa. But through it all, the company has remained fiercely committed to its roots and the unmistakable "Club Med spirit."

Carolyne shares her unconventional journey from studying psychology to landing a job at Delta Air Lines without speaking a word of English, and eventually rising through the ranks at Club Med to lead more than 3,000 employees. She reveals how the company has successfully evolved alongside changing traveler expectations, why human connection remains its greatest differentiator, and what's next as Club Med sets its sights on reaching 100 resorts worldwide by 2035.

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Timestamps:

00:00 Welcome to Suite Success

00:38 Meet Carolyne Doyon

01:43 From Montreal to Global Tourism

03:22 Delta Leap

07:19 Career Pivots