How Nationwide CTO Michael Carrel Is Building an AI-Ready Workforce

In this episode of Technovation, Nationwide CTO Michael Carrel joins Peter High to discuss how the company is building an AI-ready workforce while modernizing technology across its insurance and financial services businesses. Carrel explains why Nationwide made everyday AI available to associates across the company and paired access with future-ready learning sprints, manager certifications, and role-specific skill development.

He also shares how Nationwide is applying generative and agentic AI across underwriting, claims, software engineering, and other domains while maintaining disciplined governance, trusted data, and human judgment.

This episode is presented by Tines — Freedom to build. Complete security. No compromises. Learn more at tines.io