135. What Business Clients Want From Their Law Firms with Stephanie Corey (Voice of the Client)

What do business clients actually want from their law firms, beyond excellent legal work? For in-house legal teams managing tight budgets, growing workloads, and pressure from the rest of the business, the experience of working with outside counsel matters just as much as the legal expertise they provide.

This week, I’m joined by Stephanie Corey, founder of UpLevel Ops and co-founder of the Corporate Legal Operations Consortium (CLOC), who has spent 25 years on the buying side of legal services. We dig into what she has learned from working with more than 100 general counsels and chief legal officers, including why predictable pricing matters so much, where the billable hour creates misaligned incentives, and why simply telling clients you are becoming more efficient is not enough.

Get full show notes, links, transcript, and more information here: agileattorney.com/135

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Follow along on LinkedIn: linkedin.com/in/johnegrant

Learn more about Stephanie's work at UpLevel Ops (https://uplevelops.com/) and CLOC (https://cloc.org/)