Contentsquare's Jean-Christophe Pitié on measuring CX when the visitor is an AI agent

Jean-Christophe Pitié, Chief Marketing and Partnerships Officer at Contentsquare, says the rules of customer experience are being rewritten as LLMs and AI agents join the customer journey. He and Greg Kihlström get into what that means for how enterprise teams measure, test, and fund digital experience. The conversation is timed with CX Circle NYC, Contentsquare's digital experience event on October 13, 2026, and Pitié shares what he is most looking forward to there.

**The customer journey now includes LLMs and AI agents.** Pitié on why signals from human and agent interactions need to be read together, and what analytics has to capture beyond clicks and pageviews.

**Analytics moves from reporting what happened to deciding what matters.** How Contentsquare's AI, Sense, prioritizes issues for marketing and product teams, and what agentic experimentation (AI that forms a hypothesis, designs a test, and validates the impact) leaves for human optimization teams to own.

**Attribution and benchmarks are being rebuilt for AI-referred traffic.** Multi-touch attribution that includes LLM and AI-referred traffic, and Benchmarks that compare specific features and user flows against industry peers, as inputs to channel and experience investment decisions.

About Jean-Christope Pitié

With 20+ years of experience in international marketing and partner engagement, Jean-Christophe Pitié is committed to supporting companies of all sizes in their digital transformation. Passionate about technology and retail, he spent two decades at Microsoft, where he had the opportunity to contribute to the cloud transformation and launched Microsoft 365 as well as leading Microsoft Stores. Today, as Chief Marketing and Partnerships Officer at Contentsquare, his main mission is to drive customer demand in markets around the world, continue to grow the company's rich partner ecosystem, and bring holistic customer experience insights to more teams worldwide.

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