407: The Client Experience Audit Every Advisor Should Do on Their Q3 CEO Day

Every process in your business creates an experience for your clients—whether you designed it intentionally or not. In this episode, Libby shares a simple CEO Day exercise to help you step into your clients’ shoes, identify the experience you actually want to create, and find opportunities to make your processes more personal, friction-free, clear, and human. You’ll walk away with a practical way to improve your client experience without adding a bunch of new touchpoints, gifts, or work to yo...