The End of the CRM as We Know It? How AI Agents Are Changing Recruitment

In this episode of Growth Bites, Jo welcomes back Kamal Ladwa, Founder and Managing Director of Syun Consulting, to talk about how AI agents are changing the way recruitment businesses use their CRM, data and technology. Kamal explains why the real barrier to AI adoption usually isn’t the technology itself, but readiness: messy data, unclear processes and a lack of focus on where AI can genuinely create value. Together, Jo and Kamal explore how recruitment businesses can move beyond using the...