Toast VP of Product on Building Agents Into Pre-AI SaaS; Shipping AI Into a 14-Year-Old Platform and Building for the Real Economy

Toast was built long before generative AI existed. So how do you weave AI agents into a platform that thousands of restaurants already run their business on, without breaking the thing that works? In this episode of The Product Podcast, Carlos (CEO at Product School) sits down with Maggie Crowley, VP of Product at Toast, to unpack what it actually takes to build AI into mature, pre-AI SaaS. Maggie is a former Olympic speed skater (fifth at the 2006 Winter Olympics) turned product leader, wit...