AI, empathy & user trust: Researching AI products | Angelina Amlani | #77

<p>Angie Amlani, Executive Director of Strategy and Research at Metalab, talks about what it really takes to design AI-native products. She covers how UX researchers can navigate AI-specific challenges like user trust and ethics, stay rigorous while working at speed, and build stronger storytelling and systems-thinking skills. She also shares tips for using AI in research for running studies, synthesizing findings, and communicating insights to stakeholders, while keeping empathy at the center of UX research.</p><p><br></p><p><em>🐝 Add UXtweak as a preferred source to always have the latests insights from UXR experts! </em><a href="https://www.youtube.com/redirect?event=comments&redir_token=QUZZTVljRVpFUVdfaWRXc2poaTFjU1M4WWdLSXxBTl9pYzRlaE00ZE93QTF1dGZGUEhGZXlYYW9nMl82eTVVdXFXTWJfNjkzbTVaR2lyaTd5NkNySjVxZUlRcFIzQlBNX1hGdmdmeVAxZHFPYl8yNWw2Wmd2WXQ0bWtHeXRlR25M&q=https%3A%2F%2Fwww.google.com%2Fpreferences%2Fsource%3Fq%3Duxtweak.com">⁠<em>⁠⁠https://www.google.com/preferences/source?q=uxtweak.com⁠⁠</em>⁠</a><em></em></p><p><br></p><p><strong>🔎 Do you want to know more? Check out this episode at:</strong></p><p><a href="https://www.uxtweak.com/podcast/joel-barr-ux-research-in-organizations" target="_blank" rel="ugc noopener noreferrer">https://www.uxtweak.com/podcast/</a>angelina-amlani-empathy-in-ux-research</p><p><br></p><p><strong>Episode highlights</strong></p><p>00:02:04 - Advantages of being an agency UX researcher</p><p>00:04:20 - Empathy as the core of UX research </p><p>00:08:41 - Speed vs. rigor</p><p>00:11:04 - Sense-making in working with AI-native products</p><p>00:14:34 - Traditional UX research vs. research on AI products</p><p>00:16:08 - AI tools Angie recommends for UX research</p><p>00:17:52 - Key skills every UX researcher needs </p><p>00:20:35 - Communicating with stakeholders</p><p>00:22:11 - Working at Metalab</p><p>00:24:01 - User trust and AI products </p><p>00:28:00 - Summing up </p><p><br></p><p><strong>About our guest </strong></p><p>Angie Amlani is Executive Director of Research and Strategy at Metalab, the design agency behind digital products like Slack, Uber, Headspace, and Amazon. She helps product teams uncover what users need most, and turn that insight into clear, strategic decisions. With a background in systems thinking and human-centered design, Angie brings focus to the early stages of product and brand development, when direction matters most. </p><p><br></p><p>👉 Did you know that UXtweak also offers a series of webin