My Estate Agency Nearly Collapsed in 2008: Here’s What I Did

<p><b><strong>AD | This season of Golden Nuggets: Movers &amp; Shakers is supported by Rightmove</strong></b></p><p>What happens when one of the toughest periods of your career becomes the catalyst for what comes next?</p><p>When the property market crashed in 2008, the business Steve Pymm had spent years building suddenly faced a very different reality.</p><p>In this episode of Golden Nuggets: Movers &amp; Shakers, Steve tells Silvia Eldawi how that difficult period forced Pymm &amp; Co to adapt — leading to the creation of its lettings business, new opportunities for growth and a business model that continued to evolve with the market.</p><p>From selling suits in Norwich to building his own estate agency, navigating the crash and later making difficult decisions about his branch network, this is a conversation about resilience, reinvention and knowing when to change.</p><p>🎙️ WHAT WE COVER</p><p>• How Steve found his way into estate agency<br />• Starting Pymm &amp; Co in 2005<br />• What the 2008 property crash meant for the business<br />• Why the downturn led to a lettings department<br />• The rise of the “accidental landlord”<br />• The employee who told Steve: “I believe in you”<br />• Why the traditional branch model had to change<br />• Steve's “triangle of trust” and five Ps</p><p>👀 WHO IS THIS FOR?</p><p>Estate agents, agency owners, property professionals and business leaders navigating changing markets, difficult decisions and knowing when to adapt.</p><p>💡 GOLDEN NUGGETS</p><p>Punctuality. Performance. Persistence. Personality. Positivity.</p><p>⏱️ CHAPTERS</p><p>00:00 Things always change<br />00:37 Rightmove supports this season<br />01:10 The year that nearly broke Steve<br />02:00 From selling suits to estate agency<br />03:30 Building Pymm &amp; Co<br />03:50 The 2008 property crash<br />05:00 The lettings business is born<br />05:35 Who were the “accidental landlords”?<br />06:35 “I believe in you”<br />07:45 The making of the business<br />08:25 Turning crisis into opportunity<br />09:00 Why the branch model had to change<br />10:05 You can't let your heart rule your head<br />11:00 The triangle of trust<br />12:20 Steve's five Ps<br />13:30 Golden Nugget and close</p><p>🤝 MORE FROM RIGHTMOVE</p><p>Unlock more opportunities with Rightmove:<br /><a href="https://hub.rightmove.co.uk/maximising-your-opportunity" rel="noopener noreferrer nofollow">https://hub.rightmove.co.uk/maximising-your-opportunity</a></p><p>Discover more ways Rig