From Hairdresser to HVAC Business Owner: Turning Transferable Skills Into Success

In this episode of HVAC Chats, Janal Reid, co-owner of Serveway Heating and Air Conditioning, shares her unconventional journey from cosmetology to HVAC business ownership and discusses opportunities for career changers entering the skilled trades. Reid discusses how transferable skills such as communication, customer service and emotional intelligence can help nontraditional candidates succeed, while offering practical advice on recruiting, employee development, and building an inclusive company culture. She also shares her work with the Next Generation of Tradesmen Foundation, which introduces students to career opportunities in HVAC and other construction trades. The conversation explores how investing in employee well-being, professional development, and workplace relationships can support employee retention and long-term business growth.