Why “More” Drives Better Operations: Kathy Miller on Meaning, Optimism, and Leadership

Operational excellence isn’t just about efficiency—it’s about how leaders show up. In this episode, Mark Graban talks with Kathy Miller, senior operations executive and author of More Is Better, about why meaning, optimism, and relationships are essential to safety, quality, engagement, and performance. Drawing on decades in manufacturing and research from positive psychology, Kathy shares practical insights on realistic optimism, psychological safety, and leading with compassion and accountability—especially in high-pressure operational environments.