I Statements vs. You Statements: Say 'We' Instead

Send us Fan Mail I statements vs you statements: most people have heard of the swap, but there's a second step almost nobody teaches, and it's the one that actually keeps people at the table. In this episode, communication and emotional intelligence coach Sandy Gerber breaks down why "you" statements shut people down before they even hear what's being said, and why the standard fix, switching to "I," only gets you halfway there. She shares research out of UC Berkeley that tracked married coup...