How JOSEPH is redefining the luxury in-store experience

How do you make luxury retail feel personal, seamless and genuinely useful?

In this episode of Marketing in the Madness, Katie Street sits down with Hannah Creighton, Head of Retail Operations at JOSEPH, live from Retail Tech Show.

Together, they explore how JOSEPH is elevating the in-store experience through clienteling, data, omnichannel retail and technology that actually makes life easier for both customers and store teams.

Topics covered include:00:00 Introduction to Hannah Creighton and JOSEPH00:59 The story behind the JOSEPH brand02:41 Bringing the customer journey to life in store03:00 Why client relationships matter in luxury retail04:33 What happens when you walk into a JOSEPH store05:56 How JOSEPH uses clienteling to personalise the experience06:47 The technology behind better customer service08:25 Using data to make shopping easier09:33 JOSEPH’s omnichannel journey and pick from store10:54 Why AI should start with the problem, not the hype12:46 The dream of seamless stock availability13:59 Why tech should enhance, not interrupt, the store experience

If you’re interested in retail technology, luxury fashion, clienteling, omnichannel retail or the future of in-store experiences, this episode is for you.

Subscribe for more conversations with the people shaping the future of marketing, retail, technology and customer experience.

Subscribe to the podcast:Spotify: https://open.spotify.com/show/2UUIgMdZ6FdSCrux5BY7PI?si=c48bdbecb5be4a6eApple Podcasts: https://podcasts.apple.com/us/podcast/marketing-in-the-madness/id1688996981

Connect with us:Hannah CreightonLinkedIn: https://www.linkedin.com/in/hannah-creighton-07864618/?skipRedirect=true

Katie StreetLinkedIn: https://www.linkedin.com/in/katiestreet/Instagram: https://www.instagram.com/streetmate/

Marketing in the MadnessLinkedIn: https://www.linkedin.com/company/marketing-in-the-madness-podcast/Instagram: https://www.instagram.com/marketinginthemadness/