The Hidden Cost of Hiring the Wrong Hotel Employees

During The Lodging Conference, Greg O'Stean, Chief Development Officer at Hotel Equities, and I tackled a familiar #Hospitality hiring dilemma. You need people, you've got open positions, and the temptation to fill those vacancies quickly is enormous. But hiring the wrong person creates problems for management, disrupts the entire team and leaves everyone dealing with the consequences long after the new employee starts.

Greg calls it "locker room poison," and his philosophy applies to everyone from front desk associates to senior executives. He's taking his time filling positions on his own hotel development team, and he brings that same commitment to hiring the right people to Hotel Equities' approach to its 11,000 associates.

During his years evaluating hotel acquisitions, Greg watched how general managers interacted with their employees when deciding which managers to keep. Hear what he looked for and what it reveals about #HotelLeadership, #HotelOperations and the #GuestExperience.

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