When You Can't Predict The Boss's Behavior

We hear all the time that trust takes years to build and seconds to break. But what actually is trust? One useful way to think about it is as a perception of safety. Not necessarily physical safety, but the sense that the people and environment around us are stable enough to predict. That has important implications for leadership. A boss whose mood changes dramatically from one day to the next may not think they’re doing anything wrong. But employees learn quickly. If bringing a problem to yo...