#319 Pool Nation Podcast - Best of Episode Customer Profitability, and Route Efficiency

Episode # 319 Pool Nation Podcast. What if your highest-paying pool account is earning you less than one that pays a fraction of the price? In this best-of Pool Nation Podcast episode, we revisit the hidden costs that can quietly drain a pool service business’s profits.

Edgar De Jesus, John “JJ Flawless,” and Zac discuss pool route efficiency, drive time, customer profitability, and why adding more accounts doesn’t always mean building a better business. Hear how one $500-a-month account earned less than a $150 account once time, chemicals, and service demands entered the picture.

We also revisit a conversation with 2023 Pool Nation Hall of Fame inductees Terry Arko and Steve Barnes about education, pool safety, and recognizing the people who have shaped the swimming pool industry—including the legacy of Bob Lowry.

Then Leanne De Jesus, Janie Flawless, and Jeanette “The Pool Girl” Horn share lessons from the 2024 Women’s Summit on leadership, confidence, understanding business financials, and finding your voice.

Whether you’re building your first pool route, managing technicians, or growing an established pool company, these conversations will challenge you to think differently about your time, your customers, and your business.

Topics Covered

Pool service business profitability

Pool route planning and optimization

Drive time and operating costs

Customer account profitability

Pool technician pay and retention

Pool repair opportunities and productivity