498: Cockroaches, Connection, and Quiet Leadership w/ Denny Corby

A cockroach in a hotel shower is not the opening scene I planned, but it turned into one of the clearest lessons I’ve ever learned about private club leadership. After flying in day-of to emcee the CMAA Golden State Chapter Spring Conference, I’m stressed, underprepared, and trying to keep my head on straight. Then the bathroom turns into enemy territory, and the story becomes the perfect reminder that real hospitality isn’t about looking polished. It’s about how the room feels when real life...