MontCo + AI: Delivering Better Public Services with Trust and Transparency - Neil Makhija - Episode 197

Montgomery County is treating AI as a practical capacity multiplier for local government—helping teams respond faster, reduce admin burden, and improve outcomes in high-volume services like elections, 911, courts, and human services.

Join Neil Makhija, Commissioner, Montgomery County as he explores how counties can move beyond interest and pilots into resident-centred implementation that delivers more accurate service at scale. Neil focuses on what it takes to operationalise AI responsibly: targeting use cases with immediate public impact, building governance and guardrails that deploy with the system, being transparent about where AI is used while keeping humans accountable, and proactively managing risks like misinformation, bias, and privacy/security. It also highlights the importance of workforce readiness and measuring outcomes so performance improvements are sustainable.

Neil Makhija, Commissioner, Montgomery County     For more great insights head to www.PublicSectorNetwork.co