How should GPs manage metabolic syndrome; and how is AI changing the complaints system?

Senior journalist Maya Dhillon is joined by Pulse editor-in-chief Jaimie Kaffash to discuss his new report on the complaints system in general practice and his interview with chair of the BMA’s GP committee in England Dr Katie Bramall at Pulse LIVE Birmingham. Jaimie shares his white paper findings on how the fear of complaints is causing just under 80% of GPs to practise medicine ‘defensively’ as well as how patients are using AI when making complaints. Jaimie also tells Maya about his Big I...