Customer Service Recovery: What Hospitality Really Looks Like When Something Goes Wrong

<p>Most businesses think hospitality is about doing everything right. Jennifer Swineford makes the case that it shows up most clearly when things go wrong.</p><p>In this episode, Jennifer explains why a mistake, handled well, can build more trust and loyalty than if nothing had ever gone wrong in the first place.</p><p>She breaks down the three ways most businesses botch a recovery, and replaces them with a three-step repair process. She also digs into why owning a mistake feels so hard in the first place, and makes the case that grace and accountability aren&#39;t opposites.</p><p>You&#39;ll walk away with:</p><p>- Why a mistake, handled well, can build more trust and loyalty than if nothing had gone wrong at all</p><p>- The three most common ways businesses botch a recovery, and why each one protects the business instead of the customer</p><p>- A simple three-step repair: name it, own it without a &quot;but,&quot; and fix the future</p><p>- Why customers don&#39;t expect perfection, and what they&#39;re really watching for instead</p><p>- How the same three steps work with a team, not just with customers</p><p><br></p><p><a href="https://connect.limitlessimpactagency.com" target="_blank" rel="noopener noreferer">Schedule a free strategy session</a></p><p>Learn about Unreasonable Hospitality workshops at <a href="https://limitlessimpactagency.com" target="_blank" rel="noopener noreferer">LimitlessImpactAgency.com</a></p><p><br></p>