421. How Nuuly is shaping the future of fashion rental

Fashion rental is changing how consumers think about their closets, and Nuuly has been helping shape that shift since launching in 2019. Kim Gallagher, executive director of marketing and customer success at Nuuly, discusses the origins of the rental business, the importance of staying close to customers, and why moving quickly and decisively matters in retail. She also shares her approach to leadership and what changing consumer behaviors could mean for the future of the industry.

(00:00:00) From the service industry to retail

(00:05:35) Building Nuuly around the customer

(00:13:25) Taking risks and leading through change

(00:23:20) Keeping up with changing customer behavior

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